JIANGHOME

Return & Refund Policy

Return & Refund Policy

JiangHome — 30-Day Returns

JiangHome accepts eligible return requests within 30 days of delivery for orders delivered in the United States. Please read the conditions below before requesting a return.

Eligibility

For change-of-mind returns, or if you ordered the wrong size, color or model, the item must be unused, uninstalled and in its original condition. Please keep the original packaging, accessories, and any included parts so the return can be inspected. Items returned without required components or in a used or altered condition may not qualify for a change-of-mind return, except where applicable law provides otherwise.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery with your order number and a short description. Include clear photos of the issue and packaging if possible. We will review the claim and, when approved, offer an appropriate replacement or refund. JiangHome covers the necessary return shipping costs for approved damaged, defective, or incorrect-item claims. Your mandatory legal rights are not limited by the 30-day reporting window.

Change-of-Mind Returns

Eligible unused items may be returned within the 30-day window if you no longer want the product or selected the wrong option. The customer is responsible for arranging and paying the return shipping for change-of-mind returns. We do not charge a restocking fee. The free outbound standard shipping on eligible U.S. orders does not mean return shipping is free for change-of-mind returns.

How to Request a Return

  1. Email alexluthur8@gmail.com with your order number and reason for returning the item.
  2. Include photos for damaged, defective, or incorrect products if available.
  3. Wait for our return authorization and instructions before sending a package.
  4. Send the item to the return address provided in the authorization. Do not send a return to a manufacturer or an address printed on the parcel without approval.

Refund Processing

After an approved return is received and inspected, we will process any approved refund to the original payment method, generally within 5–7 business days. Your bank or payment provider may take additional time to post the credit. For an approved damaged, defective, or incorrect-item claim, we will provide the appropriate refund or replacement without charging the customer for necessary return shipping.

Consumer Rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable U.S. consumer protection law.

Contact

JiangHome Customer Support: alexluthur8@gmail.com